Terms and Conditions
Terms and Conditions
1. These terms and conditions apply to domestic and commercial clients.
2. By booking our services, you agree to these terms and conditions.
3. These terms and conditions of trading apply to Manchester Window Cleaners and any other name we choose to trade under.
4. If you wish to cancel or postpone your service, this must be done at least 30 days before the next scheduled clean.
5. Quotes are given based on agreed frequency of service. Any requests to change the frequency will be subject to a price amendment.
6. For cover under our customer satisfaction guarantee you must register your complaint within 48 hours of the service being completed. Complaints after this 48 hour period will be dealt with at our discretion.
7. Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: filling cabinets, desks, printers, computers and/or similar.
8. Full payment must be received within 30 days of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.
9. Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.
10. If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, unless construction work is being carried out to the property/premises which is outside of your powers. A 100% charge will be payable (at the discretion of Manchester Window Cleaners) for failing to give 30 days’ notice of postponement as stated in term of service number 4 in these terms and conditions.
11. We reserve the right to amend these terms and conditions without notice.
This statement is prepared and regulated by Manchester Window Cleaners.
For more information please contact us at 0161 452 0518.